Pixel0 Help Center — Detailed Information
Sometimes you have a quick question but don't feel like reaching out to support straight away. That's exactly why the pixel0 Help Center exists — so you can find answers on your own, fast. Every category is covered, from the straightforward to the more complex.
What to Do If You Forget Your Password
On the login page, click the "Forgot Password" link. Enter your registered mobile number and you'll receive an OTP. Use that code to set a new password. The whole process takes under 2 minutes. If the OTP doesn't arrive, wait 1 minute and try again. If the issue persists, reach out via live chat support.
If a game drops out mid-session
Games can occasionally disconnect due to internet issues — but there's no need to worry. pixel0's servers save every game session automatically. Simply refresh the page or log out and back in, and the game will resume exactly where you left off. If you can't find your session or think a bet has gone missing, contact support with the game name and approximate time it occurred.
Bonus Terms & Conditions
Every pixel0 bonus comes with a wagering requirement. Simply put, you need to place a certain amount in bets before you can withdraw bonus funds. For example, if the wagering requirement is 10x and you receive a ৳1,000 bonus, you'll need to wager ৳10,000 before withdrawing. You can check your progress at any time under the "Bonus" section of your account. Different bonuses have different terms, so it's worth reading the details before claiming one.
KYC Verification — Why It's Required and How to Complete It
KYC, or Know Your Customer, is an international standard that every licensed gaming platform is required to follow. It confirms that the account holder is genuinely you and that you are 18 or older. At pixel0, KYC is only required before your first withdrawal. You'll need a clear scan of your National ID (NID) or passport, plus a recent selfie. Verification is typically completed within 24 hours.
If Your Account Is Blocked or Suspended
If you find you can't access your account when trying to log in, it's usually due to one of two reasons — too many incorrect password attempts, or a temporary system block for security reasons. In either case, email us at support@pixel0.net with your registered mobile number and a description of the issue. It's typically resolved within 1 business day.
If the site isn't loading correctly on mobile
Pixel0 is fully optimized for mobile browsers. Chrome on Android and Safari on iOS work best. If a page won't load or a game won't launch, clear your browser cache and cookies, then try again. Disable any VPN you may be using, and make sure your browser is up to date. If the problem persists, contact support with your device model and browser version.
